Privacy Policy

This Privacy Policy ("Policy") is issued by super805 ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://super805.cam (the "Platform" or "Website"). This Policy sets out how we collect, use, disclose, store, and protect personal data in connection with your use of the Platform.

super805 is an English-language platform designed and operated primarily for Malaysian users. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection and privacy principles.

By registering an account, accessing the Platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Policy and consent to our data practices as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably identify a living individual, either on its own or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, super805.
• "Data Processor" means any third party that processes Personal Data on behalf of super805 under a data processing agreement.
• "KYC" means Know Your Customer procedures used to verify the identity, age, and payment ownership of Users.
• "User" or "you" means any individual who accesses or uses the Platform, whether or not they hold a registered Account.
• "Cookies" means small text files stored on your device by the Platform to enable functionality, session management, and usage analysis.
• "Sensitive Data" means a subset of Personal Data requiring heightened protection, including government-issued identification documents submitted for KYC purposes.

super805 collects Personal Data that is necessary for the operation of the Platform, compliance with legal obligations, and delivery of a secure and personalised experience. We do not collect Personal Data beyond what is reasonably necessary for those purposes.

super805 collects Personal Data through the following channels:

4.1 Direct Collection

You provide data directly when you register an Account, complete KYC verification, initiate a deposit or withdrawal, contact our support team, or interact with any form or feature on the Platform. This includes information entered via our live chat interface and email correspondence sent to [email protected].

4.2 Automated Collection

When you access the Platform, we automatically collect certain technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, the type of device and browser you are using, pages visited, features accessed, session duration, and the referring URL where applicable. This data is collected to maintain Platform security and improve the user experience.

4.3 Third-Party Payment Processors

When you make a deposit or withdrawal via Malaysian payment channels — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or RHB — we receive transaction confirmation data and payment reference information from the payment processor. We do not store full card numbers or sensitive payment authentication credentials on our servers.

4.4 KYC and Verification Partners

To fulfil our identity verification obligations, we may engage third-party KYC service providers who assist in processing and validating identity documents. These providers act as Data Processors under confidential data processing agreements and are prohibited from using your data for any purpose other than KYC verification for super805.

super805 processes your Personal Data for the following purposes:

• Account Management: Creating, operating, and maintaining your registered Account, including processing login requests, managing Account settings, and communicating account-related updates.
• Transaction Processing: Facilitating deposits, withdrawals, bonus credits, and refunds in MYR via integrated Malaysian payment methods.
• Identity Verification: Conducting KYC checks to confirm your identity, verify your age as 21 years or above, and confirm ownership of your registered payment methods before withdrawal processing.
• Fraud Prevention and Security: Monitoring account activity, transaction patterns, and access logs for indicators of fraudulent behaviour, money laundering, bonus abuse, or other prohibited activities.
• Responsible Gambling: Using usage data and betting history to identify patterns that may indicate problematic gambling behaviour, and applying account-level responsible gambling tools where necessary.
• Customer Support: Managing support requests submitted via live chat or email, maintaining records of communications for dispute resolution and quality assurance.
• Legal and Regulatory Compliance: Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other legal requirements, including record retention.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how the Platform is used and to guide product development decisions.
• Service Communications: Sending transactional notifications related to your account, deposits, withdrawals, and security events. We do not send unsolicited marketing communications.

super805 relies on the following legal bases when processing your Personal Data:

• Contractual Necessity: Processing required to perform our obligations under the agreement formed when you register an Account and accept our Terms and Conditions — including Account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML obligations, transaction record-keeping, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out in furtherance of super805's legitimate business interests, including fraud prevention, Platform security, and responsible gambling monitoring, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent for any particular processing activity — for example, optional analytics cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

super805 does not sell, rent, or commercially trade your Personal Data to any third party. We share data only in the following limited circumstances:

7.1 Service Providers and Data Processors

We engage selected third-party service providers who process data on our behalf under binding data processing agreements. These include KYC verification providers, payment processing intermediaries, server infrastructure providers, and customer support platform operators. These parties are contractually prohibited from using your data for any purpose other than providing services to super805.

7.2 Legal and Regulatory Disclosure

super805 may disclose Personal Data to competent authorities, regulators, or law enforcement bodies where required to do so by law, court order, or other binding legal process. We will, where legally permissible, notify you of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring involving super805, your Personal Data may be transferred to the acquiring or successor entity as part of the transaction, subject to equivalent privacy protections remaining in place.

7.4 With Your Consent

We may share your data for purposes not described in this Policy where we have obtained your explicit, informed consent for that specific sharing.

super805 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. Specific retention periods are guided by the following principles:

• Active Account Data: Retained for the duration of your Account plus the period required by applicable AML and gaming record-keeping obligations following Account closure.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with standard anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, unless a longer period is required by law.
• Support Communications: Customer support records are retained for a minimum of two (2) years to facilitate dispute resolution and quality assurance.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes; identifiable technical data is retained for a maximum of twelve (12) months.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer reasonably identify you. Where deletion is not technically feasible for specific data categories, we implement appropriate restrictions on further processing.

9.1 What Are Cookies

Cookies are small text files placed on your device by the Platform when you visit the Website. They allow the Platform to recognise your browser, maintain your session state, and remember certain preferences between visits.

9.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the operation of the Platform — including session authentication, security tokens, and login persistence. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as display settings and preferred language, to personalise your experience across visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with the Platform — including pages visited, session duration, and feature usage. This data informs Platform improvements. Analytics data is not linked to individual identities for marketing purposes.

9.3 Third-Party Cookies

super805 does not permit third-party advertising networks or social media platforms to deploy tracking cookies on the Platform. Any third-party tools we use — such as analytics services — are configured to anonymise IP addresses and are subject to data processing agreements.

9.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the Platform, including logging into your Account and completing transactions. Consult your browser's help documentation for guidance on cookie management.

super805 implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of Personal Data stored on our servers, with particular emphasis on KYC documents and financial records;
• Role-based access controls ensuring that Personal Data is accessible only to authorised personnel who require it to perform their job functions;
• Two-factor authentication (2FA) requirements for internal administrative access to systems containing Personal Data;
• Regular security vulnerability assessments and penetration testing of Platform infrastructure;
• Incident response procedures for identifying, containing, and reporting data security incidents in a timely manner.

While we apply robust security measures, no digital system can be guaranteed to be entirely immune from all threats. You are responsible for maintaining the security of your own Account credentials, including your password and any 2FA devices. If you believe your Account has been compromised, you must notify us immediately.

Subject to applicable law and any overriding legal obligations that super805 must meet, you have the following rights in relation to your Personal Data:

To exercise any of the above rights, please contact our support team via live chat or email. We will acknowledge your request within 5 business days and aim to fulfil it within 14 business days, subject to identity verification. There is no charge for exercising your data rights under standard circumstances.

The Platform is strictly intended for adults aged 21 years and above. super805 does not knowingly collect Personal Data from any individual under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated Account.

If you are a parent or guardian and believe that a minor has registered an Account or provided Personal Data on the Platform without your consent, please contact our support team immediately. We will investigate and take appropriate action promptly.

super805 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will post an updated version on this page with a revised effective date and will, where reasonably practicable, notify registered Users via email or a prominent notice on the Platform.

We encourage you to review this Policy periodically to remain informed about how we protect your Personal Data. Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

Where a proposed change to this Policy would materially reduce your rights or require your consent for new processing activities, we will seek your explicit consent before applying such changes to your data.

If you have any questions, concerns, or requests in relation to this Privacy Policy, or wish to exercise any of your data rights, please contact super805 using the details below. For formal data rights requests, we recommend using email so that a written record is maintained.

For matters relating to account security, please also refer to our Terms & Conditions. For responsible gambling enquiries and self-exclusion requests, visit our Responsible Gambling page.